Guest Services Coordinator
Full-time, non-exempt

Post

Under the direction of the Director of Public Programs, the Guest Services Coordinator supervises the operation and maintenance of quality of the Ocean Institute’s front line guest services. The coordinator has a lead role in all aspects for the successful completion of reservations by guest services for education programs. The Guest Services Coordinator is the back up to front desk staff when additional customer assistance is need and will work with fellow Guest Services Staff, the Gift Store Manager, and the Director of Public Programs to maintain the reservation calendar and software systems. In addition, the coordinator takes a leadership role as lead weekend guest services representative on weekends and during special events as needed.